Terms of Service

Welcome to TÖTEM DESIGN (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website https://totemdesigns.in/ (“Site”) and the purchase of our products (“Products”). By accessing, browsing, or using this Site in any way, you agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Site.

1. Eligibility

1.1 You must be at least 18 years old to purchase from our Site. If you are under 18, you may use the Site only under the supervision of a parent or legal guardian.
 1.2 By using our Site, you represent that you meet these requirements and have the legal capacity to enter into a binding agreement.

2. Scope of Service

2.1 The Site provides information, product listings, and the ability to purchase TÖTEM DESIGNS merchandise.
 2.2 We reserve the right to modify, suspend, or discontinue any part of the Site without prior notice.

3. Account Registration

3.1 Certain features of the Site may require you to create an account. You agree to:

● Provide accurate, current, and complete information.

● Maintain and promptly update your information.

● Keep your account login details secure.

3.2 You are solely responsible for all activity on your account and must notify us immediately of any unauthorized use.

4. Product Information

4.1 We make every effort to display product details accurately. However:

● Colors may vary due to screen settings.

● Dimensions and weights are approximate.
 4.2 All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
 4.3 We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5. Orders & Acceptance

1. Placing an order constitutes an offer to purchase the Product(s) from us.

2. An order is accepted only after we send you a confirmation email.

3. We reserve the right to refuse or cancel any order at our discretion, including due to:

● Product unavailability

● Errors in product or pricing information

● Suspicion of fraudulent activity

6. Payments

1. Payment must be made in full at the time of order.

2. We accept the following payment methods: Credit Cards (Visa, MasterCard, American Express, RuPay), Debit Cards from all major Indian banks, Net Banking, UPI payments (Google Pay, PhonePe, Paytm, BHIM UPI), Wallet payments (Paytm Wallet, Amazon Pay, PhonePe Wallet), Cash on Delivery for select pin codes,

3. All transactions are processed securely via third-party payment gateways; we do not store your payment details.

7. Shipping & Delivery

1. Orders will be processed and shipped according to our Shipping Policy

2. Delivery timelines are estimates and may vary due to external factors.

3. We are not responsible for delays caused by courier companies or incorrect addresses provided by the customer.

8. Returns & Refunds

1. Returns and refunds are governed by our Return & Refund Policy.

2. Customers must comply with the policy conditions to be eligible for a refund or exchange.

9. Intellectual Property

1. All content on the Site — including product designs, images, text, graphics, and logos — is owned by TÖTEM DESIGNS and protected under applicable copyright, trademark, and intellectual property laws.

2. You may not reproduce, distribute, modify, display, or exploit any content without our prior written consent.

10. Prohibited Conduct

You agree not to:

● Use the Site for unlawful purposes.

● Attempt to gain unauthorized access to our systems.

● Interfere with or disrupt the Site’s functionality.

● Copy or exploit any part of the Site or Products without authorization.

11. Limitation of Liability

1. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from:

● Use of or inability to use the Site or Products.

● Errors or inaccuracies in content.

● Unauthorized access to your data.

2. Our total liability for any claim shall not exceed the amount paid by you for the Product in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless TÖTEM DESIGNS, its affiliates, officers, and employees from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of the Site.

13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of such sites.

14. Changes to Terms

We may update these Terms at any time by posting the revised version on this page. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Maharashtra, India.

 

16. Contact Information

If you have questions about these Terms, contact us at:

● Email: totem.orders@gmail.com

● Call : +91-8928496114

● Address: Flat 19, 2^nd Floor, Setu CHSL, Dattatray Marg, Surya Hospital, Santacruz West, Mumbai Suburban, Maharashtra, 400054