Return & Refund Policy
At Totem Design, we are committed to delivering premium quality products and ensuring our customers are satisfied with their purchases. If, for any reason, you are not fully satisfied, we have outlined our return and refund process below.
1. Returns
We accept returns under the following conditions:
Eligibility for Returns:
● The product must be unused, unwashed, and in its original condition.
● All original tags, labels, packaging, manuals, and accessories must be intact.
● The return request must be initiated within 7 days of delivery.
Non-Returnable Items:
● Customized or personalized products.
● Items purchased under clearance or final sale.
● Products damaged due to misuse, negligence, or improper care.
2. Return Process
1. Contact our support team via email or phone within 7 days of receiving your order.
2. Provide your order number, product details, and reason for return.
3. Our team will guide you through the return shipping process.
4. Once the returned product is received and inspected, we will notify you about the status of your return.
3. Refunds
Eligibility for Refund:
● Refunds are processed only after the returned product passes our quality check.
● If approved, the refund will be initiated within 2 business days.
● Refunds will be credited to the original payment method within 7–10 business days (depending on your bank/payment provider).
Non-Refundable Situations:
● If the returned product fails quality inspection.
● If the return request is made after 7 days from delivery.
● Shipping charges (if applicable) are non-refundable.
4. Exchanges
We currently offer exchanges for:
● Damaged or defective products received.
● Incorrect items sent in your order.
For eligible exchanges, a replacement will be shipped and delivered within 5–7 business days after approval.
5. Damaged or Defective Items
If your order arrives damaged or defective:
● Take clear photos/videos of the product and packaging.
● Contact us within 48 hours of delivery to report the issue.
● Our team will arrange for a replacement or refund as applicable.
6. Contact Us
For all return, refund, or exchange requests, please reach out to us at:
TÖTEM DESIGNS
● Email: totem.orders@gmail.com
● Call : +91-8928496114
● Address: Flat 19, 2nd Floor, Setu CHSL, Dattatray Marg, Surya Hospital, Santacruz West, Mumbai Suburban, Maharashtra, 400054
Note: This Return & Refund Policy is subject to change without prior notice. Please check our website for the latest updates before making a purchase.