Shipping Policy
At Totem Design, we are committed to delivering your orders quickly, securely, and in perfect condition. This Shipping Policy outlines our shipping processes, timelines, charges, and related information to help you shop with confidence.
1. Order Processing
● All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
● You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your package is dispatched.
● Orders placed after 3:00 PM IST will be processed on the next business day.
2. Shipping Methods & Delivery Timeframes
We partner with reliable courier services to ensure timely deliveries. Estimated delivery times are as follows:
2. Shipping Methods & Delivery Timeframes
We partner with reliable courier services to ensure timely deliveries. Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (India) | 3–5 business days |
| Other Cities (India) | 5–7 business days |
| Remote/Outstation Areas | 7–10 business days |
Please note: Delivery times are estimates and may vary due to unforeseen delays such as weather conditions, courier issues, or peak seasonal demand.
3. Shipping Charges
● Standard Shipping: Free for all prepaid orders.
● For all COD orders: A flat shipping fee of ₹49 applies.
● Any special handling or oversized shipping costs (if applicable) will be mentioned at checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive an email or SMS with a tracking ID and a link to track your package.
You can also track your order by visiting the courier’s website and entering your tracking number.
5. International Shipping
Currently, we ship only within India. International shipping will be introduced soon — updates will be posted on our website.
6. Undeliverable Packages
If your package is returned to us due to an incorrect or incomplete address, repeated failed delivery attempts, or refusal to accept the parcel, we will contact you to arrange re-shipment. Additional shipping charges may apply.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our customer service team within 48 hours of delivery with photos and details. We will assist you with a replacement or refund as per our policy.
8. Contact Us
For any queries related to shipping, feel free to reach out to us:
TÖTEM DESIGNS
● Email: totem.orders@gmail.com
● Call : +91-8928496114
● Address: Flat 19, 2nd Floor, Setu CHSL, Dattatray Marg, Surya Hospital, Santacruz West, Mumbai Suburban, Maharashtra, 400054
We aim to respond to all shipping-related queries within 24 hours on business days.